Aestiva conducts over-the-web demonstrations daily. Get all your questions
answered.
Call 1-888-237-8482.
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View advanced features provided with all Aestiva products.
More Value.
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- Products can integrate with non-Aestiva products.
- Products include dynamic reporting system.
- Products are multi-language ready.
- Products include detailed audit trail.
- Products can be extended with special features.
- Products utilize user-friendly paper-like forms.
- Products are affordable.
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- Products can be installed on your server.
- Products can also be installed on the cloud.
- Products can be scaled across multiple servers.
- End-user and admin side is 100% browser-based.
- Products are assembled and delivered fast.
- Prices on-line include end-to-end customer support.
- Products require limited or no in-house IT support.
- Products can be combined with other Aestiva products.
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Aestiva Help Desk Software - Features
Fast Setup |
Simple User Experience |
- Installation, setup and customization is included with purchase.
- No software to install on user equipment since product is accessed with a browser.
- No integration with external database servers required since a maintenance-free database engine is included.
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- Simple and friendly design.
- Run over internal intranet or over the web if configured for world-wide-web access.
- User needs no plug-in or special browser.
- Users can use any computer, including Mac, Unix, and Linux.
- Auto login option for organizations with their own intranet login.
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Features Available in the Base System
- Customize help ticket form as needed. Design support is included with purchase.
- Sarbanes-Oxley (SOX) compliant.
- Auditor's mode.
- Auto-assigns help tickets to specific queues and/or users.
- File Attachments.
- Forms can include user-defined fields (pull-downs, query-fields, add-ons, post-approvals, line items, notes, etc.) for easy expansion and support for greater levels of reporting and oversight, if needed.
- Password access and security controls. Supports "User Profiles" for managing large numbers of users.
- Advanced report generation tools.
- Single-click data flow of reports to spreadsheets and charting software.
- Systems integration ready using push-pull files for easy integration to/from any 3rd-party system. Real-time ready using standard HTTP or HTTPS transactions (utilizing on-screen AJAX).
- Full audit trail and help desk issue log.
- Admin can limit access to help tickets.
Can't find a feature? It may already be included in the base product. For information
about any specific feature please call us toll-free at 1-888-AESTIVA (237-8482).
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