Aestiva Help Desk

Features

Fast Setup

  • Installation, setup and customization is included with purchase.
  • No software to install on user equipment since product is accessed with a browser.
  • No integration with external database servers required since a maintenance-free database engine is included.

Simple User Experience

  • Simple and friendly design.
  • Run over internal intranet or over the web if configured for world-wide-web access.
  • User needs no plug-in or special browser.
  • Users can use any computer, including Mac, Unix, and Linux.
  • Auto login option for organizations with their own intranet login.

Features Available with the Base System

  • Customize help ticket form as needed. Design support is included with purchase.
  • Sarbanes-Oxley (SOX) compliant.
  • Auditor's mode.
  • Auto-assigns help tickets to specific queues and/or users.
  • File Attachments.
  • Forms can include user-defined fields (pull-downs, query-fields, add-ons, post-approvals, line items, notes, etc.) for easy expansion and support for greater levels of reporting and oversight, if needed.
  • Password access and security controls. Supports "User Profiles" for managing large numbers of users.
  • Advanced report generation tools.
  • Single-click data flow of reports to spreadsheets and charting software.
  • Systems integration ready using push-pull files for easy integration to/from any 3rd-party system. Real-time ready using standard HTTP or HTTPS transactions (utilizing on-screen AJAX).
  • Full audit trail and help desk issue log.
  • Admin can limit access to help tickets.

Can't find a feature?

It may already be included in the base product. For information about any specific feature please call us toll-free at 1-888-AESTIVA (237-8482).


Learn how Aestiva Help Desk can improve your workflow.

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